I just want to give a great big thank you to Jordan Moore. He was here on Wednesday to do our routine check. His customer service was AMAZING!
I literally was on the fence about switching to another company to come check out our unit. I have had respiratory issues since DAY 1 of our new HVAC installation and have been asking the techs to check things out when they come but everyone just says it looks fine, yet I continued to have problems. Jordan REALLY listened to me and kept coming in and looking and evaluating and listening to me. He recommended the REME-HALO system yet not a hard sell… so while he was doing his check I checked out the reviews and decided to go ahead with the $809 purchase hoping and praying it would make a difference. Also, after continuing to listen to me he thought about adjusting the fan speed on the unit so that it draws in a bit more humidity. The air from DAY 1 just always smelled “scorched”. He also adjusted our thermostat to Auto with the AC/Heat both active AND the fan on at 30% to help activate the REME-HALO system. What a WONDERFUL difference all that made!!!! I can’t tell you how much better it feels now… the temperature is holding much more evenly in the whole house now, the scorched smell is gone and I can breath so much better!!!
Please thank and recognize Jordan for his time to really LISTEN to me. I felt so “heard” & taken care of as a customer – it was wonderful. I asked that what he did get put in our file so that at the next check the tech does not reverse anything that he did. I seriously hope Jordan will be the one to come.
Jordan and the guys from Garner AC were professional and very helpful with all questions that I had. I chose them to install my new system after my 11 year old AC stopped working. I’m glad I chose Garner AC, very clean install and now I have piece of mind knowing it was installed correctly and they are always a phone call away. I’m a customer for life and I’m very satisfied. Thank you!
I just wanted to say that both Sarah Duke and I have been very pleased with the three A/C units you put in for us. For our main home the electric bill has been cut almost in half. Our rental units in Austin and Kyle have had no complaints. Your service and price were great.
My new AC unit is working very well. Thanks to Jordan and Max and their other two wonderful helpers, it took only a few hours to completely remove my old unit and replace it and redo the duct work. Jordan appeared within minutes a few days later to adjust the air flow. They are very responsive to the customer’s needs. They even trimmed a limb from an Elm tree that was hanging too low. Thanks to the storm last night, the whole tree is now lying on the ground. But my AC unit is working great!!
GREAT!!! I’ve dealt with tons of AC companies over the years but Garner is by far the very best! Jordan knows his stuff and was patient in explaining things to me about my system. The 3 employees I had contact with (from making my appointment to the actual service call) were great to work with. You can tell they all actually like their jobs. I can’t recommend Garner highly enough. They rock!
I would like to congratulate a great company and their employees, for their service. Both technicians were totally polite, courteous & professional. They showed up as scheduled, and completed the work within the estimated time frame.
On Friday Doug inspected my house and provided the proposal to replace my heat pump at a surprisingly low price. On Monday Jordan, Max, and Chad arrived as scheduled, courteously introduced themselves, covered the floor to avoid tracking dirt into the house, disappeared into the attic, and in a remarkably short period of time came down, cleaned up after themselves, installed the pump outside, showed me how to operate the programmable thermostat, and were gone. All four were courteous and professional in all respects and I have absolutely no reservations in recommending them. I am delighted in every way with the service provided by this local company.
My banks heater and AC wasn’t working, it was frozen solid…I called Garner and Doug came out to the branch and diagnosed the problem within minutes. Gave me an estimate, the next day the 3 technicians were here installing the new systems. They were they nicest guys, they cleaned up after themselves and showed me how to work the new thermostat. Good thing too, tomorrow it’s supposed to sleet. So glad I called Garner and not anyone else. Great company, very professional and FAST! Thanks for making the bank warm again!
Garner Heating and Air installed a new HVAC system in our home on January 17th. The work was done the day promised, everyone showed up at their appointed time and the work was done exactly when they said it would be. We needed some follow up items taken care of and those were also done without delay. We initially found Garner when they were recommended by 5 out of 7 people we asked about AC service. They came and fixed our old HVAC system the same day we called, even though we were a new customer. We intend to us them for our service from now on and I highly recommend them.
I want to thank you & the crew for a Wonderful experience!! On a scale of 1-10, I give y’all a solid 15. Your crew is the Best!!! I’m impressed with the quietness of the unit too!
Doug and Karen,
As the owners of the Company, I wanted to contact you personally to tell you what a positive experience we had with your company this past weekend. We woke up to a hot house (on one of the hottest days of the summer-of course!). My husband looked around the internet for a few minutes and called the office. From the nice lady that answered the phone to the second Chad was leaving our house, we can’t say enough good things about Garner Heating and A/C! We are certain that you are aware of this fact, but as a reminder, Chad is a huge asset to your company. His professionalism, friendliness, wit and kindness were just what the Dr. ordered. He spoke to us about your maintenance agreement and that is something we are going to sign up for ASAP. Thank you for running your business with honesty and customer satisfaction a priority. Your employees portray this and that attitude comes from the top. We will tell everyone we know about our wonderful experience and pass on our recommendation to use your company when needed.
Ryan and Melanie Hay
Just had our unit serviced by Jordan, and as usual another competent, professional and friendly call. We’ve been dealing with Garner AC since we moved to Texas 7 years ago and cannot understand why anyone would not use them for their heating and cooling systems. They are there when you need them and I guess that says it all…Thanks again Jordan and Garner AC…’Red’ Agans
As usual, we have received superb service and honesty. We have recommended you to our friends and family. We think you rate five stars. Thank you.
Very happy with your service.