If you'd like to know what your neighbors in Austin, TX think, just check out their reviews below!
Local Reviews
for Austin, TX
Our Reviews by City
Excellent service and communication
Sunita - Austin, TX 78735
Ethan was very thorough in explaining our new system and we could tell he thought through the install at all points of it. He was very professional and answered all of our questions. He managed his team very well--we are very happy with his work and our new very quiet system. Thank you to your company helping us through this long process of mold remediation, and communicating with us and the mold remediator.
Professional Crew
Robin - Austin, TX 78736
The installing crew led by Jason were all very professional. They cleaned up after and explained everything they did, and also how to maintain and operate the system.
Response from Garner Heating & Air Conditioning Inc:
We're so glad you enjoyed your experience with us. Thanks for the positive feedback.
Best Service Technician
Paul - Austin, TX 78737
We got the most thorough HVAC service we ever have gotten. Thanks!
Response from Garner Heating & Air Conditioning Inc:
Thank you for trusting Garner Heating & Air Conditioning with your HVAC service. We are happy to serve you for all your HVAC needs.
completely satisfied with workmanship, matt and leonard were very personable.
Joyce - Austin, TX 78748
Response from Garner Heating & Air Conditioning Inc:
Many thanks for taking the time to share your feedback with us. We’re very happy to hear that we met your expectations!
Excellent customer service
Robert - Austin, TX 78737
Our technician Max was very professional and explained everything was doing on this service call. He mentioned some things we should keep an eye on in future that could need attention. I expected to be told I needed to spend $xxx for something. Very reasonable price for an hour plus visit. Did not try to sell me anything. Said our system was functioning fine. I have found my new HVAC company.
Response from Garner Heating & Air Conditioning Inc:
Thank you so much for your 5-star review! We will share this with the team to let them know to keep up the amazing work.
AC Repair
Lance - Austin, TX 78739
Garner was extremely responsive to our AC issue. Max showed up ahead of schedule. repaired the AC and took a look at the over all unit. Made some minor adjustments to make sure the system would function properly. Couldn't be more happy with Max & Garner HVAC
Response from Garner Heating & Air Conditioning Inc:
We're so happy to hear that you had a great experience with us. Thanks for leaving a positive review.
New AC- great service
Jacqueline - Austin, TX 78748
We needed a new AC unit for our upstairs. Garner was prompt and very professional. Enjoying the cool air once again!
Response from Garner Heating & Air Conditioning Inc:
We're so happy to hear that you had a great experience with us. Thanks for leaving a positive review.
Outstanding customer service.
James - Austin, TX 78745
Ryan of Garner Heating and Air came to fix a problem and found a gas leak. He fixed both problems on the same visit under our warranty with them. We have used Garner for many years. Ryan was a great example of the service we appreciate from them. Thanks Ryan.
Response from Garner Heating & Air Conditioning Inc:
Thank you so much for the exceptionally kind review and we at Garner are so glad we were able to catch such a potentially dangerous issue
Maintenance Inspection
Ursula - Austin, TX 78739
Thorough inspection of the unit with prompt resolve of the problem found.
Response from Garner Heating & Air Conditioning Inc:
We're glad we were able to help resolve your issue, and only wish we had hit that 5 star mark of satisfaction!
Consistently Good Work!
Susan - Austin, TX 78739
Garner has managed my heating & AC on several houses for the past 10+ years. Always professional, friendly and reliable. Good work!
Response from Garner Heating & Air Conditioning Inc:
We thank you for sharing your positive experience.
Service
Asset Custom Builders - Austin, TX 78748
The Garner crews has always been prompt, professional, and diligent both on site and behind the scenes. Thank you!
Great Service
Gerhardt - Austin, TX 78739
Ryan thoroughly evaluated our issue, sat down with me and explained all of the options and trade-offs. We discussed it and I felt like I had all of the information to make the right decision for my system.
Great Service
Zack - Austin, TX 78737
They did a great job, were on time, and very thorough when checking everything out.
Mr. George Torres
Lopez - Austin, TX 78748
Mr. George Torres was a very professional person He was polite and very good at answering questions. He was punctual for the appointment. He did a very good job.
Great service
Rodriguez - Austin, TX 78745
Response from Garner Heating & Air Conditioning Inc:
Thank you so much for taking the time to leave us this amazing review!
Great technician
Booker - Austin, TX 78747
Response from Garner Heating & Air Conditioning Inc:
Thank you so much for this 5-star review. We really appreciate you being a customer and helping to share the word about us. We’re here for you anytime.
Great service!
K. Cox - Austin, TX 78745
I had them service my elderly Mother's home heating system. Very good service and informative of any issues.
Payments
Grayson - Austin, TX 78747
I would appreciate it if your service packages could be divided into two yearly payments instead of one large payment.
Place services, next day they we’re servicing my air conditioning. Fast and reliable service
Rodriguez - Austin, TX 78745
The owner personally called me same day of service and tried to check basic step before sending someone.
Urgent A/c issue
Garrett - Austin, TX 78748
Very happy with the great, prompt service I received.
Fantastic service
Anne - Austin, TX 78745
Very thorough. Explained everything. We are very pleased.
Air Duct cleaning
Frank - Austin, TX 78736
Ethan and Jason did a great job cleaning our air ducts. They were polite and professional! I highly recommend Garner!
Good service from Garner heating and air
Dee - Austin, TX 78747
Good service from Garner heating and air
Always timely with initial inspection after a call and can repair onsite in lots of cases
Lisa - Austin, TX 78737
Can't be more pleased with response time, quality of diagnosis, repair and pricing. So reliable and trustworthy
Great service
Deborah - Austin, TX 78745
Garner AC was quick to get someone to my house. The tech was friendly and courteous!
Jason D.
Installed new evaporator coil. Rebuilt and insulated condensate drain. Added SS-2 and SS-3 float switches. Installed new filter dryer, pressure tested with dry nitrogen and pulled a vacuum on the copper line set. Charged system to factory spec. System is working properly at time of departure.
Matt F.
Performed AC cool check on two systems. Checked electrical, mechanical, safety, and performance of the system. The upstairs system had a failed capacitor on the condenser unit. The downstairs system had a condenser fan motor that was leaking grease. No other major issues were found. System sterilizers are operational on both systems. Options for repair were presented to the customer and they chose to have both repairs completed. Repairs were completed and both systems were function checked. Systems operational.
Matt F.
Performed service diagnostic. Diagnostic found that the breaker for the condenser unit had tripped. Power was restored to the unit and the system was operational. After running tests, I found that no part of the system was drawing high amps. Customer stated that they had lost power during the storm and after the storm the system wasn’t cooling. Customer was due for a maintenance check so cool check was performed. Checked electrical, mechanical, safety, and performance of the system. No major issues were found. Drain line cleared and treated. Condenser coil clean. Electrical disconnect confirmed in and on. System was running at the time of departure. Please see attached checklist for full tune-up details.
Matt F.
Performed AC cool check on two systems. Checked electrical, mechanical, safety, and performance of the systems. Both systems have mold/mildew inside the air handler and on the evaporator coil. Both systems have condensate drain lines that could not be cleared due to lack of an access port. No other major issues were found.
Elijah D.
Performed semiannual maintenance on one straight electric cooling system. Inspected all Performance, Mechanical and Safety systems. Verified everything to be operating within the manufacturer specifications for operation.
Ethan D.
Trip 1 - Removed all the attic ductwork and took out in contractor bags. Removed condenser and crimped and brazed outdoor copper. Installed new disconnect outside. Ran new control wire to condenser and thermostat. Sealed closet to the attic. Re-piped gas line with new valve and temporary cap during remediation. Will return to install new HVAC system and duct system once remediation is completed. Trip 2 - Removed old equipment and replaced with a new Carrier furnace and heat pump. Built a new plywood overlay. Insulated the return chase. Installed new Ecobee Pro thermostat. Began working on the ductwork and will return to finish tomorrow. Trip 3 - Performed complete reduct. Installed new grilles and buckets; sealed with mastic airlock. Installed Ecobee Lite thermostat on York system. Wired in dehumidifier to work with equipment. Extended outside drain at condenser and sealed outdoor and indoor penetration. Added penetration cover. Benchmarked system and it is fully operational.
Elijah D.
Performed semiannual furnace maintenance on one gas furnace system. Inspected all Performance, Mechanical and Safety Systems. Verified everything was operating within the manufacture’s specifications for operation. Heating maintenance complete.
Elijah D.
Performed semiannual furnace maintenance on two gas furnace systems. Inspected all Performance, Mechanical and Safety Systems. Verified everything was operating within the manufacture’s specifications for operation. Both indoor surge protection devices are on and operational at time of visit. Heating maintenance complete.
Elijah D.
Performed semiannual furnace maintenance on two gas furnace systems. Inspected all Performance, Mechanical and Safety Systems. Verified fuel pressure into furnace, tested all furnace safeties and verified operation. Upstairs furnace is showing signs of wear and tear and high power consumption. Heating maintenance complete.
Matt F.
Performed heat check. Checked electrical, mechanical, safety, and performance of the system. Capacitor on the condenser unit is below value. No other major issues were found. Drain line cleared and treated. Condenser coil clean.
Matt F.
Performed heat check. Checked electrical, mechanical, safety, and performance of the system. Small amounts of mold/mildew growth were found on the wiring harness for the blower fan. Some was also found on the bottom of the primary drain pan. No other major issues were found. Drain line was cleared and treated. Condenser coil clean. Electrical disconnect confirmed in and on.
Matt F.
Performed furnace maintenance. Checked electrical, mechanical, safety, and performance of the system. No major issues were found. Drain line was cleared and treated. Condenser coil clean. Gas valve and manifold confirmed on. Electrical disconnect confirmed on.
Matt F.
Performed heat check. Checked electrical, mechanical, safety, and performance of the system. Hot surface igniter is showing stress marks and staring to form a crack. Secondary drain pan is rusted. Pan is a 44x36 inch pan. No other major issues were found. Drain line cleared and treated. Gas valve and manifold confirmed on.
Omar H.
Replaced a 45/5 capacitor. Disconnect is back on. System is running at this time.
Omar H.
Changed a 40/5 capacitor. Disconnect is back on. System is running at this time.
Elijah D.
Performed semiannual maintenance on one gas furnace system. Inspected all Performance, Mechanical and Safety Systems. Verified everything was operating within the manufacture’s specifications for operation.
Elijah D.
Performed semiannual maintenance on two gas furnace systems. Inspected all Performance, Mechanical and Safety Systems. Verified everything was operating within the manufacture’s specifications for operation. Homeowner changed both Honeywell F100 Media Filters prior to our arrival. Reset filter and maintenance reminders on the thermostat and setup up a reminder for every 6 months. Flushed and treated drain lines and reset thermostat back to normal operation. Everything is working at this time.
Matt F.
Performed heat check on two systems. Checked electrical, mechanical, safety, and performance of the systems. No major issues were found. Drain lines cleared and treated. Condenser coils cleaned. Electrical disconnects confirmed in and on. Gas valves and manifolds confirmed on. Surge protection and air purifiers operational.
Matt F.
Performed heat check on two systems. Both systems had condenser fan motors that were overheating condenser capacitors that were depleting/below value. No other major issues were found. Drain lines cleared and treated. Condenser coils cleaned. Repair options were presented, and the customer declined all repairs. Gas valves and manifolds confirmed on. Electrical disconnects confirmed on.
Jason D.
Installed new 3-ton Carrier heat pump system with new Ecobee Pro thermostat. Rebuilt and insulated condensate drain line. Built a transition to the existing supply plenum and sealed with mastic airlock. Sealed return air chase with mastic for an airtight seal. Installed new disconnect inside and outside. Added new high voltage inside and ran new thermostat wire from the thermostat to the condenser to the air handler. Installed new filter dryer, pressure tested with dry nitrogen and pulled a vacuum on the copper line set. Charged system to factory specs. System is working properly at time of departure.
Matt F.
On arrival the system was set to 74 degrees. Thermostat was reading at 74 and the system was not running. I turned up the heat to 78 and the system came on. Spoke further with the customer and they stated that it was cool in the home for several hours today. The customer also mentioned that she has been cooking, boiling water and using her electrical fireplace today. She also said she could feel a difference when she went into the hallway where the thermostat was located. Performed heat check. Checked electrical, mechanical, safety, and performance of the system. No major issues were found. Drain line cleared and and treated. Condenser coil cleaned. Filter for the system was dirty and has been replaced. Electrical disconnect confirmed in and on. Gas valve and manifold confirmed on. System was running at the time of departure. Please see attached checklist for full tune-up details.
Elijah D.
Installed new furnace control module and tested all cooling and heating operations. Cycled system multiple times and verified everything is operating within the manufacturer’s specifications for operation.
Elijah D.
Performed semiannual maintenance on one gas furnace heating system. Inspected all Performance, Mechanical and Safety Systems. Verified everything was operating within the manufacture’s specifications for operation. Everything is working at this time.
Ethan D.
Performed tune-up on gas furnace in closet. Verified safety and mechanical operation. Also cleared and treated the drain. System working at this time.
Ethan D.
Rebuilding and insulating condensate drain line. Installed new filter dryer, pressure tested with dry nitrogen and pulled a vacuum on copper line set. Also installed and mounted new disconnect at the air handler and condenser. Built a transition to existing supply plenum and sealed with mastic airlock. Removed and installed new 20x20x1 filter base. Sealed return air chase using duct board insulation. Sealed all seams with mastic for airtight seal. Charged system to factory spec. System is working properly at time of departure.
