If you'd like to know what your neighbors in Austin, TX think, just check out their reviews below!
Local Reviews
for Austin, TX
Our Reviews by City
Excellent as always
Vera - Austin, TX 78748
Professional and courteous as usual just incredible people
Excellent service!
Sara - Austin, TX 78749
I have an older A/C unit that needed some maintenance. Matt explained everything to me and answered all my questions; treated me just like family. Highly recommend!
Response from Garner Heating & Air Conditioning Inc:
Thank you so much for your 5-star review! We will share this with the team to let them know to keep up the amazing work.
Great customer service!
Sam - Austin, TX 78744
Each technician that came out to my house was very respectful of my time. They worked hard to get my system back up and running, crazy how much we rely on our AC's in Texas. Definitely did a great job!
Response from Garner Heating & Air Conditioning Inc:
Thank you so much for your 5-star review! We will share this with the team to let them know to keep up the amazing work.
Great Service
Ian - Austin, TX 78747
Brendan was a very professional and personable HVAC service tech. You could tell his was a stand up guy and really cared about his work.
Great Service
Don - Austin, TX 78748
Mr. Elijah Dover
David - Austin, TX 78748
Mr. Dover did an excellent job repairing our air conditioner. He was very professional and polite. He also was on time for his appointment. We were very pleased with him.
Great!
Catherine - Austin, TX 78748
Thanks, excellent service!
Excellent Service
Rhonda - Austin, TX 78749
Highly recommend.
Excellent service and communication
Sunita - Austin, TX 78735
Ethan was very thorough in explaining our new system and we could tell he thought through the install at all points of it. He was very professional and answered all of our questions. He managed his team very well--we are very happy with his work and our new very quiet system. Thank you to your company helping us through this long process of mold remediation, and communicating with us and the mold remediator.
Professional Crew
Robin - Austin, TX 78736
The installing crew led by Jason were all very professional. They cleaned up after and explained everything they did, and also how to maintain and operate the system.
Response from Garner Heating & Air Conditioning Inc:
We're so glad you enjoyed your experience with us. Thanks for the positive feedback.
Best Service Technician
Paul - Austin, TX 78737
We got the most thorough HVAC service we ever have gotten. Thanks!
Response from Garner Heating & Air Conditioning Inc:
Thank you for trusting Garner Heating & Air Conditioning with your HVAC service. We are happy to serve you for all your HVAC needs.
completely satisfied with workmanship, matt and leonard were very personable.
Joyce - Austin, TX 78748
Response from Garner Heating & Air Conditioning Inc:
Many thanks for taking the time to share your feedback with us. We’re very happy to hear that we met your expectations!
Excellent customer service
Robert - Austin, TX 78737
Our technician Max was very professional and explained everything was doing on this service call. He mentioned some things we should keep an eye on in future that could need attention. I expected to be told I needed to spend $xxx for something. Very reasonable price for an hour plus visit. Did not try to sell me anything. Said our system was functioning fine. I have found my new HVAC company.
Response from Garner Heating & Air Conditioning Inc:
Thank you so much for your 5-star review! We will share this with the team to let them know to keep up the amazing work.
AC Repair
Lance - Austin, TX 78739
Garner was extremely responsive to our AC issue. Max showed up ahead of schedule. repaired the AC and took a look at the over all unit. Made some minor adjustments to make sure the system would function properly. Couldn't be more happy with Max & Garner HVAC
Response from Garner Heating & Air Conditioning Inc:
We're so happy to hear that you had a great experience with us. Thanks for leaving a positive review.
New AC- great service
Jacqueline - Austin, TX 78748
We needed a new AC unit for our upstairs. Garner was prompt and very professional. Enjoying the cool air once again!
Response from Garner Heating & Air Conditioning Inc:
We're so happy to hear that you had a great experience with us. Thanks for leaving a positive review.
Outstanding customer service.
James - Austin, TX 78745
Ryan of Garner Heating and Air came to fix a problem and found a gas leak. He fixed both problems on the same visit under our warranty with them. We have used Garner for many years. Ryan was a great example of the service we appreciate from them. Thanks Ryan.
Response from Garner Heating & Air Conditioning Inc:
Thank you so much for the exceptionally kind review and we at Garner are so glad we were able to catch such a potentially dangerous issue
Maintenance Inspection
Ursula - Austin, TX 78739
Thorough inspection of the unit with prompt resolve of the problem found.
Response from Garner Heating & Air Conditioning Inc:
We're glad we were able to help resolve your issue, and only wish we had hit that 5 star mark of satisfaction!
Consistently Good Work!
Susan - Austin, TX 78739
Garner has managed my heating & AC on several houses for the past 10+ years. Always professional, friendly and reliable. Good work!
Response from Garner Heating & Air Conditioning Inc:
We thank you for sharing your positive experience.
Service
Asset Custom Builders - Austin, TX 78748
The Garner crews has always been prompt, professional, and diligent both on site and behind the scenes. Thank you!
Great Service
Gerhardt - Austin, TX 78739
Ryan thoroughly evaluated our issue, sat down with me and explained all of the options and trade-offs. We discussed it and I felt like I had all of the information to make the right decision for my system.
Great Service
Zack - Austin, TX 78737
They did a great job, were on time, and very thorough when checking everything out.
Mr. George Torres
Lopez - Austin, TX 78748
Mr. George Torres was a very professional person He was polite and very good at answering questions. He was punctual for the appointment. He did a very good job.
Great service
Rodriguez - Austin, TX 78745
Response from Garner Heating & Air Conditioning Inc:
Thank you so much for taking the time to leave us this amazing review!
Great technician
Booker - Austin, TX 78747
Response from Garner Heating & Air Conditioning Inc:
Thank you so much for this 5-star review. We really appreciate you being a customer and helping to share the word about us. We’re here for you anytime.
Great service!
K. Cox - Austin, TX 78745
I had them service my elderly Mother's home heating system. Very good service and informative of any issues.
Ethan D.
Replaced 12” crossover duct. Cleared and verified drain operation. Checked system pressures and capacitor readings. Verified system operation.
Elijah D.
On arrival, I found the emergency water safety switch tripped due to a restricted drain line. I cleared the primary drain line. I then went to the exterior drain exit located behind the condensing unit and was able to visually verify the drain blockage was removed from the line. Placed a drain treatment inside the primary line and pan and reset the cooling system. Inspected all Performance, Mechanical and Safety Systems. Verified the system was cooling and operational prior to departure. Everything is working at this time.
Elijah D.
On arrival, I found the outdoor system attempting to power up but would not fully turn on. Inspected the outdoor run capacitor and found it has failed below value across all terminals. Installed a new run capacitor and reset the cooling system. Inspected all Performance, Mechanical and Safety Systems. Verified everything was operating within manufacture’s specifications for operation. Everything is working at this time.
Isaiah T.
Performed the AC tune-up. Cleared and treated drain line. Condenser coil clean. I did find two failing dual capacitors. No other major issues found. Presented repair options and the homeowner chose to have both capacitors replaced today. Completed repair and the system is operational.
Ethan D.
Replaced Indoor Thermal Expansion Valve. Installed the Stage 3 Breathe Easy package. Rebuilt the primary and secondary drain. Cleared the drain and treated it. Pressure tested with nitrogen and pulled a vacuum on the copper line set. We then verified system operation and verified system charge was to manufacturers specifications.
Matt F.
Performed AC cool check. Checked electrical, mechanical, safety, and performance of the system. No major issues were found. Drain line cleared and treated. Condenser coil cleaned. Electrical disconnect confirmed in and on. System was running at the time of departure.
Elijah D.
On arrival, I found the drain line clogged. I spoke with the homeowner regarding how his two drain lines work and where they are routed to. Informed homeowner how to treat the drain line on a regular basis when he changes the filter. Said he is going to purchase a CO2 drain line cleaner to also do when he changes his filters. I did go ahead and blow out both primary and secondary drain lines and flush with water to ensure proper drain flow. Also removed all drain build up from the primary pan inside the air handler. Reset the cooling system and ensured caps were placed back onto the drain lines. Everything is working at this time.
Brendan B.
Performed semiannual maintenance on one cooling system. Inspected all Performance, Mechanical and Safety Systems. Verified everything was operating within the manufacture’s specifications for operation. Indoor system drain line cleared and treated. Filter was already changed by homeowner before arrival. Outdoor condenser refrigerant pressures are within range and condenser cleaned. No major issues were found, and the system is running at time of departure.
Matt F.
Performed service diagnostic. Diagnostic found that the capacitor on the condenser unit has failed. Options for repair were presented to the customer and they chose to have the capacitor replaced today. Capacitor was replaced and the system was function checked. System was running at the time of departure.
Brendan B.
Performed semiannual maintenance on two cooling systems. Inspected all Performance, Mechanical and Safety Systems. Verified everything was operating within the manufacture’s specifications for operation. Both indoor systems’ drain lines cleared and treated and filters changed. Indoor blower motors on both systems have a buildup of dirt. Outdoor system condensers’ refrigerant pressures are within range. Condensers are extremely caked with dirt and consumed by vines. Took unit apart and cleaned coils. No other major issues found.
Ethan D.
Installed new 2-ton Carrier gas system. Installed new Ecobee thermostat. Installed new supply and return air plenums and sealed with mastic air lock. Replaced secondary drain pan. Rebuilt and insulated condensate drain. Installed return air filter grille in upstairs office. Replaced disconnect and whip at outdoor system. Installed a new liquid line filter dryer, pressure tested system with dry nitrogen and pulled a vacuum on the copper line set. Charged system to factory specifications. System is working properly at time of departure.
Elijah D.
Living Room HVAC System: On arrival I inspected the outdoor system, and I noticed the outdoor contactor starter sputtering from a low voltage issue. I noticed the low voltage control wiring to be cut up and arching between wires at the exterior penetration of the UV shielding. I removed the failed wiring and spliced in new control wiring. I then ran the wire in Liquid-Tite tubing to help protect against the elements and any animal that may chew on the wiring. I secured wiring into the outdoor unit and installed new wiring terminal connections.
Matt F.
Performed service diagnostic. Diagnostic found that the capacitor on the condenser unit has failed. Options for repair were presented to the customer and they chose to have the capacitor replaced today and join our maintenance plan. Capacitor was replaced and the system was functioning checked. System was running at the time of departure. We will return in Fall/Winter to complete first of two maintenance visits.
Jason D.
Replaced the TXV. Replaced the inline filter dryer, pressure tested with dry nitrogen and pulled a vacuum on copper line set. Charged system to fac Specs and checked operation of the system. Everything is working properly at this time.
Marissa G.
Performed the AC tune-up. Cleared and treated the drain line. Condenser coil clean. I did find that the blower wheel was extremely dirty restricting airflow. No other major issues found. The homeowner decided to move forward with repairs. Pulled and cleaned blower wheel and housing. System operational.
Elijah D.
On arrival, I found the indoor coil freezing over and noticed ice on the suction line up in the attic. I also noticed the indoor blower motor was not running. I took off the blower door panel, hooked up my ECM tester and confirmed the motor has failed. I did verify that the system and motor are getting the proper 120v per design. Recommended having a new OEM blower motor installed to ensure system returns back to 100% cooling capacity. Installed new replacement OEM motor and verified system startup. Verified all Performance, Mechanical and Safety Systems are operating within manufacture’s specifications for operation. Everything is working at this time.
Brendan B.
Performed semiannual maintenance on one cooling system. Inspected all Performance, Mechanical and Safety Systems. Verified everything was operating within the manufacture’s specifications for operation. Outside condenser refrigerant pressures are within range and condenser cleaned. Indoor system drain line was clogged so I cleared it a few times and added a drain treatment. No other major issues were found, and the system was running at time of departure.
Brendan B.
Performed semiannual maintenance on two cooling systems. Inspected all Performance, Mechanical and Safety Systems. Verified everything was operating within the manufacture’s specifications for operation. Outside units’ refrigerant pressures are within range and condensers cleaned. The east side unit’s indoor system drain line was clogged so I cleared it. The west side indoor system drain line was also cleared with no issues. Filter changed. No other major issues found. Systems operational upon completion of service.
Brendan B.
Performed semiannual maintenance on one cooling system. Inspected all Performance, Mechanical and Safety Systems. Verified everything was operating within the manufacture’s specifications for operation. Outdoor condenser refrigerant pressures are within range and condenser cleaned. There was some buildup on condenser coil, but I removed the debris. Indoor system drain line cleared and treated. No major issues were found and system running at time of departure.
Brendan B.
Performed semiannual maintenance on two cooling systems. Inspected all Performance, Mechanical and Safety Systems. Verified everything was operating within the manufacture’s specifications for operation. Outside condenser refrigerant pressures are within range and condensers cleaned. Indoor system drain lines cleared and treated. No major issues were found. Systems running at time of departure.
Omar H.
Performed diagnostic. I found that the primary drain line was clogged, and it caused the water to back up into the secondary drain tripping the float switch. I cleared and treated the drain line and tested it with 1 1/2 gallons of water. System is working at this time.
Elijah D.
On arrival, I found the compressor was not pumping refrigerant throughout the indoor cooling coils. During my diagnosis I found that the outdoor run capacitor to have failed below value rating. I installed a new run capacitor and tested system. The homeowner decided to get signed back up on our semiannual maintenance. While on-site, I went ahead and performed the summer semiannual maintenance. I inspected all Performance, Mechanical and Safety Systems. Verified everything to be operating within manufacture’s specifications for operation. Flushed and treated the primary drain system and rinsed the outdoor condensing coils out as there was lots of dust within the spine fins. Everything is working at this time.
Jason D.
On arrival, I met with the homeowner, and she mentioned that during the previous maintenance we found a condensation issue with the secondary drain pan causing a rust issue. I did confirm the rust issue of the pan and did find small amount of standing water inside pan. Further diagnostics found an issue with the primary pan causing water to drip out of the pan and into the secondary pan. Replaced the primary drain pan and reattached the condensate drain. Replaced the secondary drain pan and reattached the secondary drain. The system is working properly at this time.
Elijah D.
On arrival, I met with the homeowner. She said that the air coming from the vents was not cold, just moving air inside the house. I inspected the indoor furnace inside the garage and found that the emergency water safety switch was tripped, which turned off the outdoor condensing unit. I cleared the drain and then flushed the drain line with 4 gallons of water to verify restriction was clear. Treated the primary drain line and reset the HVAC system. Verified system turned on prior to departure and verified all systems were operational. Everything is working at this time.
Elijah D.
Found the outdoor run capacitor has failed across all terminals. Installed new run capacitor and tested system. Verified system operation and home decreased 3° prior to departure. Due to the excessive heat, it will likely be later this evening before the system reaching setpoint. Everything is working at this time.
