Hi Mr Garner,
Thanks for the service, as usual!
But for going the extra mile for my wife really appreciate it!
Garner Heating & Air, Inc. just saved our bacon. Ryan was prompt, professional, and above all successful at resurrecting our HVAC. On a Friday evening no less. Could not recommend them higher!
Jordan and Zach installed additional return air vents today. Very professional and polite. Added 4 return air vents. Jordan made sure to put vents in places that they looked good. Best part, they cleaned up the mess before leaving. Reasonable price. Highly recommend.
My boyfriend and I had a new unit installed today and I wanted to say thank you for the wonderful service. The technician that installed our unit was very informative and patient with me when I asked questions. Later when he received help for the outside part of the job the other guys that came were very friendly and very respectful. Thanks again for the great service!!!! One more quick comment, the office staff also provided me with quick responses and were also very cheery and helpful.
We have had a service contract with them since we purchased the home 10 years ago .
always on time polite, professional, and really care about their customers .
I had a problem with cooling one steamy fir night in the height of the summer heat . contacted them not expecting a service until mon morn but Karen returned the call within minutes and arranged to be at my home 8 am the following morning .
Arrived a little before 8 am fixed problem and no extra charge for emergency call .. once again excellant service from this family run bisiness
5 stars wish i could give them more
We have been using Garner Heating and Air conditioning for about 10 years for our rental property in Wimberley, What can I say Doug and Karen and the whole crew are the BEST EVER to do business with! They have got to be the most honest a/c company I have ever worked with. They not only treat you with the utmost honesty they are always very fast to come out when you have a problem.
There have been many times Garner has come to our property to see what the problem was with our a/c that any other co. would have said we needed a new system. We live out of town and wouldn’t have known the difference but these guys were honest about the problem and sometimes it was such a minor thing they didn’t even charge a service call charge.
Finally after 10 years of excellent service I had to buy a new system today. Doug and Karen made it as easy for me as they could going way above and beyond what any other co. would do to help me get it as well as getting it installed immediateley and giving me a very reasonable price. These guys have my business for life!
I really appreciate the quick and efficient service that you and Jordan did on my unit this morning. Everything was said and done earlier than anticipated which is amazing. I like that you took that bit of extra time to review the inside unit and describe to me how to make it much more efficient. I will definitely keep your company in mind for future needs. I believe that you are holding up your tag line of “Honest. Dependable. Reasonable” which does make a huge difference.
We’re loving the new air conditioner. It’s much quieter than the old one. Thank you so much for making the fix fast and easy.
Wow – We are thrilled to death with our new system – we can’t even hear it – we are so excited! Thanks again so much!
I really appreciate your help in making my family comfortable tonight, you are the greatest!
Just a note to let you know that the new Heater/AC units are working fine. Our electric bill has been about the same (maybe a little less, some months) but, with NO propane bill!
It is also much more comfortable in each room. Just wanted to let you know.
Bernice & Charles Scott
I have good experience with you in maintaining my other air conditioner. I am confident that you will do an excellent work. Please go ahead and schedule the installation at your earliest convenience.
Dr. Moonis Ali
Just a short note to let you know that I appreciated the courtesy and respectfulness demonstrated by the young men who serviced my unit this morning. They listened to my concerns and performed their work in a professional manner. If they are representative of the rest of your employees, you have a very good company!
Thank you for responding so quickly.
Larry J. Massung – San Marcos
We would like to thank you and your assistants for so efficiently taking care of our HVAC system problems this last week. We appreciate your prompt response and will certainly recommend your service to friends.
Reliable service personnel are becoming a scarcer commodity as time goes by…That makes your company stand out even more from the competition.
We wish you and Karen the best in this Christmas season. We do have so much to be thankful for.
Fred, Anu and Meera Day
When we called your company two years ago to get an estimate for replacing our worn-out AC/heat unit, you called us back the same day and were out the next day at the time you said you would come to give an estimate. We had called three other companies that same day. One of them called back after three days, one never called back and the third waited a week to return our call. We thought we might be taking a chance getting only your estimate before deciding to do business with you, but we were impressed with your prompt response and the way you treated us (like our business was important to you). The bonus was that we had our new unit installed the very next day at a reasonable price, our old unit was loaded and hauled off by your company, and the areas around both the interior unit and the exterior compressor were left in clean and orderly condition. A service company which cleans up after itself? Almost unheard of.
To say we are pleased with the efficiency of the new unit is an understatement. Our electricity bill averaged $75 per month less In 1999 than in 1998. The most telling month was August. In August ’98. our electricity bill was $321. In August 99 with our new American Standard unit, our bill was $189. The nicest part of it all, though, is doing business with your company. These days, it seems most businesses treat their customers with indiffierence at best and rudeness at worst. We’ve called for service on two occasions. Both times you responded immediately to our calls, you or your associates show up when you say you will be there and the Job is always well done.
Thank you once again. It is an absolute pleasure to do business with you and your company.
John & Linda Thomas