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Local Reviews
Garner Heating & Air Conditioning Inc Rated 5.0 out of 5 stars
based on 1032 customer reviews
Customers say: The reviews exhibit a positive sentiment towards Garner Heating and Air Conditioning, with many customers expressing satisfaction with the company's services. The positive reviews highlight the professionalism, courtesy, and efficiency of the technicians, as well as their expertise in addressing various HVAC issues. Customers appreciate the prompt response to their needs, the thoroughness of the inspections, and the informative and friendly service provided. The recurring themes in the positive reviews include professionalism, courtesy, efficiency, expertise, prompt response, thoroughness, and informative service. However, there are also a few negative reviews, which primarily focus on issues related to pricing and communication. Customers express dissatisfaction with the high cost of repairs or replacements and the lack of clear communication regarding pricing and financing options. The negative reviews mention concerns about feeling pressured into making decisions and not receiving sufficient information to make informed choices. The recurring themes in the negative reviews include pricing and communication issues. Overall, the sentiment of the reviews is positive, with more customers expressing satisfaction than dissatisfaction. The recurring themes in the positive reviews indicate that Garner Heating and Air Conditioning provides reliable and high-quality HVAC services, while the negative reviews highlight areas where the company can improve, particularly in terms of pricing and communication.
Google Rating
4.9
Based on 537 reviews
Garner Heating & Air Conditioning Inc
4.9
Rob Hesley
13:09 28 May 25
Summer has officially arrived—and with it, my AC unit decided to take a break just as the heat rolled in. Fortunately, Matt F. from Kyle, Texas, came to the rescue. He had the system up and running again in no time. The service I received was truly exceptional. Matt was both professional and thorough, clearly explaining the issues affecting my HVAC unit and walking me through the solution. I wouldn't hesitate to recommend Graner to all my friends—and I’ll be sure to tell them to ask for Matt by name.
Juanita Rodriguez
23:11 27 May 25
Grateful our a/c was fixed so quickly! Great job done by a very knowledgeable Garner employee. Thank you
Jim Beesley
21:15 21 May 25
Garner Heating&Air provides excellent service in a timely manner. I have been thoroughly satisfied since changing to Garner HVAC service. I would also like to recognize their service representative Elijah Dover. He is top notch!!
Clara Spriggs-Adams
15:17 20 May 25
On one of the hottest days in May in a century, my thermostat was reading 94 degrees, and I was debating whom I should call because nowadays it's like rolling the 🎲 🎲 anytime you need service. Many companies charge whatever they think they can get away with, but not Garner Heating & Air Conditioning. I thank God for reminding me of having used them in the past and that they did a great job and charged me a fair price. This time was no different. Omar came out and diagnosed the problem like a pro, fixed it, and charged me a fair price. I won't call anybody but Garner Heating & A/C from this point forward when I need service because I can trust them not to try to take advantage of me, and so can you.
Michael Ballard
21:48 16 May 25
Matt not only fixed our air conditioning issue but he also taught me how to prevent future problem by educating me on preventive maintenance. I can recommend Garner Air Conitioning to everyone.
Matt Callaway
17:09 16 May 25
Sherman Taylor
20:18 12 May 25
Great
Susan Carlisle
19:01 12 May 25
Matt with Garner AC was great! Finished up with his previous job early, so called and asked if he could come early. Of course! He explained everything and even took pictures to help with the explanation. I appreciated his thoroughness and will definitely use Garner again!
Barrie Breed
18:56 12 May 25
Ethan and his crew were so courteous, quick but thorough, and did an amazing job in a very old, difficult home!
Susan Howard
17:28 12 May 25
Brett Koger
19:32 05 May 25
Elijah was very thorough and took the time to explain things to me. He made some adjustments to the system to make it more efficient. He was professional and informative, suggesting actions I could take to improve how the system works. It was a great visit.
A Way
18:56 05 May 25
Very knowledgeable and courteous. Was super fast making repairs. I would definitely recommend him again and again!
Espan
21:13 01 May 25
Edeltraud Meany
19:38 28 Apr 25
Mark Andersen
14:55 19 Apr 25
Elijah was great he did the testing and informed me on the status. Very professional and also gave me tips on the care of the unit. He has serviced us in the past and hope he comes next service call.
brooklyn
22:40 18 Apr 25
Matt did an amazing job. He was kind, honest, professional and explained everything in detail. Plus Garner accepted my service call and had someone at my house within 40 mins. Definitely recommend Garner.Best,William
Robert Eveslage
21:55 14 Apr 25
I love the professionalism and courtesy I receive when a team member is at my home. You guys always do a terrific job and for that I very much appreciate you all in the company.
Jerry Malott
21:14 14 Apr 25
always professional, efficient and knowledgeable.
Deborah Darnell
13:01 08 Apr 25
I have found the company that I want to be taking care of my MiniSplits... Garner heating and air conditioning. Thank you Elijah for doing such a professional efficient Job on my mini split maintenance.Plus extremely Attentive and friendly to my needs as a customer thank you!
Marcella Fodor
22:13 07 Apr 25
Willis Bulliner
18:12 07 Apr 25
Had the technician Chey come out. He was very knowledgeable and answered all the questions I had. Very happy with the service I received today
Scott Walker
19:20 02 Apr 25
The guys were great and very thorough. I admit my system was very old and I just put off replacing it. I wish I wouldn’t have but Garner took care of the job.
beth rawlings
22:54 01 Apr 25
Chey was great. Did a very good job and gave me a positive report. Nice guy.
Margaret Hill
19:53 28 Mar 25
Super pleased with the folks at Garner. We had our AC suddenly go out completely. Aware of the warm Spring weather, they assessed the situation, chose and sourced a new system, and had it up and running, all in about 48 hours. Everyone communicated well throughout and everything was carefully explained. They helped us find the best solution for our situation and budget. Highly recommend!!
Donald Stewart
21:32 26 Mar 25
Adam R
22:38 25 Mar 25
Matt was great! Very professional and very clearly laid out any possible issues and fixes. Look forward to having him come by again.
Betty Delaney
16:22 25 Mar 25
Ethan was on time, was very polite. He told me what he needed and did the work so quietly that I hardly knew he was there!
Denise Vertrees
16:17 25 Mar 25
Garner Heating and Air are top notch! They have always been extremely responsive and easy to work with. Chey was the service technician that checked our HVAC to make sure it was running properly. He explained the damper system and answered all the questions we had.Thank you so much for your professionalism and excellent customer service. You just don't see that quality in many businesses these days.Denise Vertrees
Mary Lu Palmer
17:48 21 Mar 25
Great job. Courteous and professional. We would recommend the technician, Chey Simpson, anytime!
Elizabeth
19:19 20 Mar 25
We have used Garner heating and air conditioning since we built our home. They have always maintained the units beautifully. I trust them, always handling any emergency promptly, as well as explaining what is being done or what needs to be done!I would also give Matt F a huge thumbs up! 5 stars, at least!
Michael Colonnetta
21:19 19 Mar 25
Ethan was fantastic, thanks!!!
Lydia Aguero
13:27 13 Mar 25
Matt is a very friendly person, did what he needed to do. Everything is running fine. Thank you.
Martha McKee
14:40 12 Mar 25
Our technician was very thorough and good at communicating any issues.
Richard Schwarz
22:46 10 Mar 25
2 years ago Garner promptly responded to our need for AC repair in August (in Texas). The technician thoroughly troubleshot, found and fixed the problem. He explained everything he did and showed me as well. I signed up for a preventative maintenance plan with a visit every 6 months. It is 6 months later and the technician performed a thorough inspection, showed photos of what he did and the condition of the hardware. He spent an hour. Good to know proper maintenance is being done. Great company.It is now 2 years later and everyone who came out has been thorough, pleasant and informative. I highly recommend Garner Heating and Air Conditioning.
Steve Short
19:30 06 Mar 25
Matthieu kambumba
02:36 06 Mar 25
Made call on Sunday about my AC not cooling very well and had someone same day to fix it.
Heather Touchon
23:42 20 Feb 25
Always professional, courteous, on-time, helpful, and thorough. Highly recommend.
Chris Limmer
19:06 13 Feb 25
Elijah was great. Knowledgeable, professional and personal. I trust him.
Lacy Hewitt
21:49 01 Feb 25
Garner Hearing & AC has serviced existing units & installed a new one in the 20+ years in our home. They have always had a fast response time, their techs are very reliable & thorough. We always sign up yearly for the biannual maintenance inspection which happens summer & winter. Very helpful in catching any issues before they happen! 5 stars, thank you Garner!
Sandi Berry
21:50 31 Jan 25
Marilyn Pierce
21:05 26 Jan 25
Have used Garner for a number of years and they've always been courteous, helpful, professional and qualified. Now with my husband gone, it's wonderful to have a company I know and trust.
esmer barrientes
19:23 26 Jan 25
Very professional 2025
MaryAnn Hollingworth
22:37 24 Jan 25
Great Service.
Scott Wilson
01:03 20 Jan 25
Eli did an outstanding job repairing my HVAC unit. Very kind and courteous.
sullw214
22:33 17 Jan 25
These guys did everything they said they would. They were on time, installed it professionally, and used a quality product.
A F Starling
16:19 16 Jan 25
He was friendly, on time, and knowledgeable. He also wascooperative when I requested he check for spiders in my attic as he checked my AC/heat unit. Overall, Elijah performed an excellent job. I will recommend him.
Eugene Mitchell
22:57 15 Jan 25
Service is great and people are friendly and know their business.
ruben sendejo
21:07 11 Jan 25
Matt called before arrival which we truly appreciate. Once in the house he was busy with the service on my unit. Great job and provided answers to all my questions.
Patty Whelan
22:52 10 Jan 25
jackie smith
22:29 10 Jan 25
Matt was wonderful and came out to the house within 30 minutes...He explains everything to me....very nice man, very knowledgeable and always welcome here...I give him 5 stars cuz there isn't and higher ones!
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Kyle . Buda . San Marcos . Wimberley . Driftwood . Martindale . Manchaca . Lockhart . New Braunfels
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