Local Reviews
for San Marcos, TX
Our Reviews by City
Hats off to Brendan Baker
Jack - San Marcos, TX 78666
I would give Baker the highest rating based on expert, friendly service. With his extensive knowledge of air-conditioning and his easy-going manner, I felt like I could (and did) trust him to provide the best service possible. Ask for Baker by name when you contact Garner for air-conditioning and heating needs--you won't be disappointed!
Excellent
Marcus - San Marcos, TX 78666
Friendly, competent, on time. Everything I want. He's a keeper. Give him a raise.
Response from Garner Heating & Air Conditioning Inc:
Thank you so much for this 5-star review. We really appreciate you being a customer and helping to share the word about us. We’re here for you anytime.
Great service excellent tech
Paul - San Marcos, TX 78666
Very thorough and conscientious. He spent more time than any past techs checking our systems
Clean professional company
Christian - San Marcos, TX 78666
Omar was a polite and knowledgeable technician.
Excellent Service
Tracey - San Marcos, TX 78666
Response from Garner Heating & Air Conditioning Inc:
Thanks for sharing your review with us and the community.
Zachary V.
I performed a full evaluation over the heating side of the system and determined the following: the compressor is pulling above LRA on startup, the contactor is pitted and charred, the heat kit has failed, and their maintenance plan was up for renewal. I brought all of this to the attention of the homeowners and provided them with a few solutions. They elected to have the contactor and the heat kit replaced and also renew their maintenance agreement. They decided to forgo the soft start for now. I collected payment for the work and replaced the contactor. I then tested it to make sure it was functioning properly. I was able to go to the distributor and get a new set of heat strips. I returned and replaced them as well. I had to partially disassemble the air handler in order to get the strips replaced as the work area is a bit tight. I tested the strips after, and everything came on properly. I also adjusted the airflow of the heat strips up by one step. System is in working
Omar H.
Performed heating maintenance on one heat pump system. Checked all electrical, mechanical and performance of the system. Cleared and treated the drain and washed the outdoor coil. I did find some deficiencies with the system. See attached checklist for full tune-up details. I presented my findings to the homeowner, as well as options to repair, and he chose to just have the blower wheel replaced at this time. I replaced the blower wheel and cycled power. System is on at this time.
Brendan B.
Performed heat check. Checked electrical, mechanical, safety, and performance of the system. Both heat strips activated. Filter changed with customer supplied filter. Condenser was a little dirty from leaves and dirt, so condenser was cleaned off. No other major issues were found and system running at time of departure.
Ethan D.
Installed new Carrier 2-ton straight cool system. Rebuilt and insulated condensate drain line. Added SS2 and SS3 safety float switch. Replaced secondary drain pan. Installed new filter dryer, pressure tested with dry nitrogen and pulled a vacuum on the copper line set. Replaced both supply and return plenums and sealed with mastic airlock. System is working properly at time of departure.
Omar H.
Performed heating maintenance on one heat pump system. Checked all electrical, mechanical and performance of the system. Cleared and treated drain line and washed outdoor condenser coil. I found that the common wire from the capacitor to the starter had burn marks, so I replaced the wire. I also informed the homeowner that her filter needs to be replaced ASAP; she did not have any extra filters at this time. No other major issues were found. System is on at this time.
Brendan B.
Performed heat check. Checked electrical, mechanical, safety, and performance of the system. All heat strips activated. Filters were recently changed by the homeowner. UV lights operating correctly. Removed some leaves from the outside condenser. No major issues were found and system running at time of departure.
Brendan B.
Performed heat check. Checked electrical, mechanical, safety, and performance of the system. Both heat strips activated. Filter changed with customer supplied filter. The evaporator coil was clean but I did notice that the outside condenser was very dirty, so I cleaned/refreshed the outside condenser as close to factory as possible. No other major issues were found and system running at time of departure.
Omar H.
Performed heating maintenance on one furnace system. Checked all electrical, mechanical and performance of the system. Customer supplied Aprilaire 213 filter for replacement. No major issues were found. System is on at this time.
Omar H.
Performed heating maintenance on one heat pump system. Checked electrical, mechanical and performance of the system. I found that the UV lights had tripped the transformer and were not working. I added another transformer (covered under Garner A/C warranty) and moved one of the lights to the new transformer. Cycled power and now all three lights are on at this time. I also found that the defrost board timer was set to 90 minutes, so I lowered it to 60 minutes to prevent the condenser coil from freezing. No other major issues were found. System is on at this time.
Omar H.
Performed heating maintenance on one furnace system. Checked all electrical, mechanical and performance of the system. Aprilaire 210 filter was replaced before my arrival. The homeowner was concerned about microbial growth. I opened the cabinet and thoroughly checked the coil growth. I showed him pictures of the coil and he said everything looks great. No major issues were found. System is on at this time.
Omar H.
Performed heating maintenance on two furnace systems and one heat pump system. Checked all electrical, mechanical and performance of the system. Customer supplied filters for replacement. I found that the condensate pump for the main system is not removing water properly. I presented repair options to the homeowner, and he chose to have me remove the pump at this time and leave the drain the way it is. No other major issues were found. All systems are on at this time.
Ethan D.
Removed old trunk line and cut back sheet metal ducting. Built a new plenum trunk line and spliced onto existing sheet metal ducts with new flex ducts. Replaced buckets in utility room and bedroom closet. Sealed all connections with mastic air lock. Completed duct cleaning on older duct work and charged system to manufacturers specifications. Cleared the condensate drain line. Everything is operational at this time.
Omar H.
Performed heating maintenance on a heat pump system. Checked all electrical, mechanical and performance of the system. Cleared and treated the drain and washed outdoor condenser coil. Filter had been replaced 2 weeks ago by the customer. No major issues were found. System is on at this time.
Omar H.
Performed diagnostic. I found that the indoor blower motor for the main house system (Carrier Infinity) has failed. I presented options to repair, and she chose to have the blower motor replaced and would also like to start her Gold Maintenance plan for both of her systems next Spring/Summer. I also showed her how to control her thermostat from her phone and she supplied both filters for replacement. I replaced the blower motor and the system is working at this time.
Brendan B.
Performed heater tune-up. Checked electrical, mechanical, safety, and performance of the system. Flame ignition achieved and flame sensor cleaned. Filter changed with customer supplied filter. No major issues were found and system running at time of departure.
Brendan B.
Performed heater tune-up. Checked electrical, mechanical, safety, and performance of the system. Flame ignition achieved and flame sensor cleaned. Filter was clean. I did clear and treat the drain as well. No major issues were found and system running at time of departure.
Brendan B.
Performed heat check. Checked electrical, mechanical, safety, and performance of the system. Flame ignition achieved and flame sensor cleaned. Filter was dirty, but customer did not have replacement. Small Aprilaire filter changed in the attic. No other major issues were found and system running at time of departure.
Ethan D.
Installed new 2.5-ton Carrier gas system. Installed 2 new Ecobee Pro thermostats. Reused zone dampers but installed new zone plenums onto a new extended supply plenum. Installed a new return air plenum. Sealed all plenum connections with mastic airlock. Replaced secondary drain pan. Added SS2 and SS3 safety float switches. Rebuilt and insulated condensate drain. Cleared and treated drain to verify proper drainage. Replaced whip at outdoor system. Installed a new liquid line filter dryer, pressure tested system with dry nitrogen and pulled a vacuum on the copper line set. Verified system charge is to factory specifications. System is working properly at time of departure.
Brendan B.
Autumn AC System Maintenance: I arrived at the client's residence, fully equipped to commence a meticulous AC system maintenance service tailored for the season. My comprehensive checklist included a range of tasks designed to ensure the system's optimal performance. These tasks encompassed a thorough inspection and cleaning of air filters, a detailed review of thermostat settings, a close examination of electrical connections, the precise lubrication of moving parts, a thorough cleaning of both the condenser and evaporator coils, meticulous testing of refrigerant levels, and a comprehensive assessment of the overall system efficiency. Every aspect of the client's AC system underwent rigorous scrutiny, guaranteeing not only impeccable operation but also its readiness to deliver peak cooling performance throughout the upcoming season.
Omar H.
Performed diagnostic. I found that the outdoor capacitor has failed on the fan side causing the compressor to overheat. I also found that the condenser fan motor is showing signs of overheating. I presented options for repair, and he chose to have both components replaced. I installed the new motor and capacitor and cycled power. System is working at this time.
