If you'd like to know what your neighbors in New Braunfels, TX think, just check out their reviews below!
Local Reviews
for New Braunfels, TX
Our Reviews by City
Excellent Service!
Steve - New Braunfels, TX 78132
Excellent work and great attention to detail!
Response from Garner Heating & Air Conditioning Inc:
We are so grateful for your 5-star review. Thanks for sharing your rating with us and the community.
Fast, efficient, excellent service!
Susan - New Braunfels, TX 78132
Very pleasant to work with. Matt and Omar were knowledgable and courteous.
Responsible and reliable
Jim - New Braunfels, TX 78132
We have used these folks for many years and they have always been safety minded. Also quick to respond to emergencies.
Response from Garner Heating & Air Conditioning Inc:
Many thanks for taking the time to share your feedback with us. We’re very happy to hear that we met your expectations!
Great
Davis - New Braunfels, TX 78132
Prompt and Reliable Service
Susan - New Braunfels, TX 78132
Recently, one of my AC units stopped working. Max accessed the unit, determined the problem, ordered the necessary part and had repaired within 24 hours. His kindness and expertise are reasons I can depend on Garner AC & Heating. I highly recommend their company!
Omar H.
Performed cooling maintenance. Checked electrical, mechanical and performance of the system. Cleared and treated the drain line and washed the condenser coil. I found both the coil and blower wheel covered in mold and dirt. No other major issues found. I presented the customer with options to repair, and he chose to have the blower wheel replaced and do an in place coil cleaning. Replaced blower wheel. While replacing the wheel I wiped and cleaned the blower housing and around the air handler as best as I could. I also did in in place coil cleaning which took off a lot of dog hair and gunk that was in the coil. After performing the work, I turned the power back on and cycled the thermostat. The system is on and running at this time.
Elijah D.
Performed semiannual maintenance on one straight electric cooling system. Inspected all Performance, Mechanical and Safety Systems. Did find that the R-22 system has had the evaporator coil changed out in 2017, however during the installation of the system, the metering device was never switched to the correct refrigerant, which is causing a loss in cooling capacity. I also noted some collapsed ducting in certain areas. I flushed and treat the primary drain line. Verified everything was operating within manufacture’s specifications for operation. Everything is working at this time.
Omar H.
Performed cooling maintenance. Checked electrical, mechanical and performance of the system. Cleared and treated drain line and washed condenser coil. Found the indoor blower wheel covered with mold and the condenser fan motor was leaking grease. Please see attached checklist for full tune-up details. Showed customer options for repairs and they chose to have the blower wheel cleaned and fan motor replaced. I replaced the fan motor, and everything is on and running at this time.
Omar H.
Performed cooling maintenance. Checked electrical, mechanical and performance of the system. Cleared and treated drain line and washed outdoor condensing coil. No major issues were found. System is on and the thermostat was left at 76 per customer request.
Omar H.
Performed cooling maintenance. Checked electrical, mechanical and performance of the system. Air purifier is working properly. Cleared and treated drain line and washed outdoor condenser coil. No major issues found. System is on and running at this time.
Ethan D.
Rebuilt and insulated condensate drain line. Cleared and treated drain. Replaced secondary drain pan. Installed new filter dryer, pressure tested with dry nitrogen and pulled a vacuum on the copper line set. Installed Stage 3 and Stage 4 Breathe Easy packages. Replaced both supply and return plenums and sealed with mastic airlock. Installed surge protector at the outdoor main panel. Charged system to factory spec. System is working properly at time of departure.
Matt F.
Performed AC cool check on two systems. No major issues were found. Drain lines cleared and flow tested with water. Condenser coils clean. Electrical disconnects confirmed in and on. Systems were running at the time of departure.
Matt F.
Trip 1 - Performed service diagnostic. Diagnostic found that the secondary drain pan is rusted. Rust has made it’s way into the safety switch on the pan causing it to malfunction. Drain pan is a 33x64 inch pan. Options for repair were presented to the customer and they chose to have the safety switch and the secondary drain pan replaced. Safety switch was replaced today, and we will return to complete drain pan replacement. Our office will reach out once pan received to schedule return visit. System was function checked and is operational. Trip 2 - Secondary drain pan was replaced. System was running at the time of departure
Ethan D.
Installing a new 5 ton Carrier Heat Pump. Installed new Eco bee Pro thermostat . Rebuilt and insulated condensate drain line. Replaced secondary drain pan. Installed new filter dryer, pressure tested with dry nitrogen and pulled a vacuum on copper line set. Replaced return plenum and added a 12x12 RFG in back bedroom. Replaced 2 iboxs and ductwork going to the bathroom and back bedroom. Sealed all ductwork connections and buckets with mastic.
Max B.
Performed the AC tune-up. While performing the inspection I did find deficiencies with the system. The client chose to have the mandatory repairs done at this time. I did replace the Stage 4 Breathe Easy Package and moved it to the return plenum. Everything is working at this time.
Ethan D.
Installed new Carrier/Payne straight electric 2.5-ton system. Replaced the plenum and sealed with mastic airlock. Rebuilt condensate drain line and insulated it. Added SS-2 safety switch to drain line. Replaced inline filter dryer, pressure tested with dry nitrogen and pulled a vacuum on copper line set. Charged system to factory specs and replaced the condenser breaker. System is working properly at this time.
Max B.
Evan B.
Performed the repairs on the entire list of deficiencies. Installed a new condenser fan motor, Surge Protection on both the condenser and air handler, installed stage 3 breathe easy package (System Sterilizers) and stage 4 breathe easy package (induct air purifier). After making the repairs I found that the air movement system had failed. I presented the client with their opinions and they chose to have it replaced at this time. After performing that repair as well everything is coming on and working at this time. I also spoke to the client about a start assist for the compressor and he chose to go ahead and have me install one at this time.
Evan B.
Performed the repairs on the entire list of deficiencies. Installed a new condenser fan motor, Surge Protection on both the condenser and air handler, installed stage 3 breathe easy package (System Sterilizers) and stage 4 breathe easy package (induct air purifier). After making the repairs I found that the air movement system had failed. I presented the client with their opinions and they chose to have it replaced at this time. After performing that repair as well everything is coming on and working at this time. I also spoke to the client about a start assist for the compressor and he chose to go ahead and have me install one at this time.
Evan B.
Performed the repairs on the entire list of deficiencies. Installed a new condenser fan motor, Surge Protection on both the condenser and air handler, installed stage 3 breathe easy package (System Sterilizers) and stage 4 breathe easy package (induct air purifier). After making the repairs I found that the air movement system had failed. I presented the client with their opinions and they chose to have it replaced at this time. After performing that repair as well everything is coming on and working at this time. I also spoke to the client about a start assist for the compressor and he chose to go ahead and have me install one at this time.
Evan B.
Performed the repairs on the entire list of deficiencies. Installed a new condenser fan motor, Surge Protection on both the condenser and air handler, installed stage 3 breathe easy package (System Sterilizers) and stage 4 breathe easy package (induct air purifier). After making the repairs I found that the air movement system had failed. I presented the client with their opinions and they chose to have it replaced at this time. After performing that repair as well everything is coming on and working at this time. I also spoke to the client about a start assist for the compressor and he chose to go ahead and have me install one at this time.
Max B.
After performing the diagnostic, I found that the battery capacitor had completely failed. I presented the customer with his options, and he chose to have it replaced as well as adding a start assist to the condenser. After making the repairs everything is coming on and working at this time.
Max B.
After performing the diagnostic, I found that the variable speed blower motor has completely failed. I called the supply house, and they will have to order it in from the factory. I presented this option to the customer, and he is going to call the company that installed the system. If they don’t have the motor he will call us back to order it.
Max B.
After performing the diagnostic, I found that the air movement system for the master bedroom had completely failed. I presented the customer with her options, and she chose to have it replaced at the basic level. After performing the repair everything is coming on and working at this time. I also found the voltage enhancement system in the condenser to be below value and she chose to have that replaced at the basic level as well. Everything is working at this time.
Max B.
Performed the AC tune-up and everything is in good working order at this time. Please see attached checklist for full tune-up details.
Max B.
Performed the heater tune-up on the Carrier heat pump system in the closet. Everything is coming on and working to industry standards at this time.
Max B.
Performed the heater tune-up on the Carrier heat pump system in the closet. Everything is coming on and working at this time.
Max B.
Performed the heater tune-up and everything is working at this time. The customer still had one filter left for each system and wanted to hold off until next visit to purchase new ones.
Max B.
When I arrived to perform the heater tune-up, I found that the ignition and combustion system had failed and was not igniting the gas when it was called for. I gave the customer her options and she chose to have it replaced at this time. After performing the platinum level repair, I completed the remainder of the heater tune-up and everything is working properly at this time.
Max B.
When I arrived, the customer showed me the inspection report and asked for me to look over everything and let them know what needs to be done. 1. The ductwork is not kinked; it is just the exterior and insulation going through a tight area. No further action needed. 2. The ductwork picture is of the return air flex which is filtered at the unit with a 4" media filter. It is very common for the return air to be dusty before it gets to the filter. No further action needed although we can complete a cleaning if the customer would like us to. 3. The exterior of the units had some biological growth on them due to the unit running cold and the attic being hot. The customer chose to have not just the exterior but also the interior of the units cleaned at this time. All issues from the inspection have been addressed. The system is working at this time.
