I just want to give a great big thank you to Jordan Moore. He was here on Wednesday to do our routine check. His customer service was AMAZING!
I literally was on the fence about switching to another company to come check out our unit. I have had respiratory issues since DAY 1 of our new HVAC installation and have been asking the techs to check things out when they come but everyone just says it looks fine, yet I continued to have problems. Jordan REALLY listened to me and kept coming in and looking and evaluating and listening to me. He recommended the REME-HALO system yet not a hard sell… so while he was doing his check I checked out the reviews and decided to go ahead with the $809 purchase hoping and praying it would make a difference. Also, after continuing to listen to me he thought about adjusting the fan speed on the unit so that it draws in a bit more humidity. The air from DAY 1 just always smelled “scorched”. He also adjusted our thermostat to Auto with the AC/Heat both active AND the fan on at 30% to help activate the REME-HALO system. What a WONDERFUL difference all that made!!!! I can’t tell you how much better it feels now… the temperature is holding much more evenly in the whole house now, the scorched smell is gone and I can breath so much better!!!
Please thank and recognize Jordan for his time to really LISTEN to me. I felt so “heard” & taken care of as a customer – it was wonderful. I asked that what he did get put in our file so that at the next check the tech does not reverse anything that he did. I seriously hope Jordan will be the one to come.
Bill & Peggy Jackson
Jordan and the guys from Garner AC were professional and very helpful with all questions that I had. I chose them to install my new system after my 11 year old AC stopped working. I’m glad I chose Garner AC, very clean install and now I have piece of mind knowing it was installed correctly and they are always a phone call away. I’m a customer for life and I’m very satisfied. Thank you!
This is a top-notch company. The owner Doug Garner is professional from first quote to final bill. His crew were exceptional men who I knew I could trust in my home. Doug also helped me get the required forms for the energy rebate through my energy company.
I just wanted to say that both Sarah Duke and I have been very pleased with the three A/C units you put in for us. For our main home the electric bill has been cut almost in half. Our rental units in Austin and Kyle have had no complaints. Your service and price were great.
Ross and Sarah
My new AC unit is working very well. Thanks to Jordan and Max and their other two wonderful helpers, it took only a few hours to completely remove my old unit and replace it and redo the duct work. Jordan appeared within minutes a few days later to adjust the air flow. They are very responsive to the customer’s needs. They even trimmed a limb from an Elm tree that was hanging too low. Thanks to the storm last night, the whole tree is now lying on the ground. But my AC unit is working great!!
GREAT!!! I’ve dealt with tons of AC companies over the years but Garner is by far the very best! Jordan knows his stuff and was patient in explaining things to me about my system. The 3 employees I had contact with (from making my appointment to the actual service call) were great to work with. You can tell they all actually like their jobs. I can’t recommend Garner highly enough. They rock!
Maggie San M.
I would like to congratulate a great company and their employees, for their service. Both technicians were totally polite, courteous & professional. They showed up as scheduled, and completed the work within the estimated time frame.
Ryan was outstanding in the diagnosis and repair of our AC this past Saturday. He was prompt, friendly, and knowledgeable. He saved us a very expensive repair by checking to see if our AC was still in the manufacturer’s limited warranty which it was. Many thanks again to Ryan and Garner Heating & AC for getting our system going again so quickly on the weekend especially with the Texas summer heat. Great service at fair price! They are definitely my go to company for heating & AC. Thank you! I will be recommending you to everyone.
My banks heater and AC wasn’t working, it was frozen solid…I called Garner and Doug came out to the branch and diagnosed the problem within minutes. Gave me an estimate, the next day the 3 technicians were here installing the new systems. They were they nicest guys, they cleaned up after themselves and showed me how to work the new thermostat. Good thing too, tomorrow it’s supposed to sleet. So glad I called Garner and not anyone else. Great company, very professional and FAST! Thanks for making the bank warm again!
First Lockhart National Bank
Garner Heating and Air installed a new HVAC system in our home on January 17th. The work was done the day promised, everyone showed up at their appointed time and the work was done exactly when they said it would be. We needed some follow up items taken care of and those were also done without delay. We initially found Garner when they were recommended by 5 out of 7 people we asked about AC service. They came and fixed our old HVAC system the same day we called, even though we were a new customer. We intend to us them for our service from now on and I highly recommend them.
I want to thank you & the crew for a Wonderful experience!! On a scale of 1-10, I give y’all a solid 15. Your crew is the Best!!! I’m impressed with the quietness of the unit too!
Kind-hearted professionals, reliable service, a true blessing. Now that I can afford a year-round service contract, I am sticking with Garner AC/Heating Co.
Just had our unit serviced by Jordan, and as usual another competent, professional and friendly call. We’ve been dealing with Garner AC since we moved to Texas 7 years ago and cannot understand why anyone would not use them for their heating and cooling systems. They are there when you need them and I guess that says it all…Thanks again Jordan and Garner AC…’Red’ Agans
As usual, we have received superb service and honesty. We have recommended you to our friends and family. We think you rate five stars. Thank you.
Very happy with your service.