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Local Reviews
Garner Heating & Air Conditioning Inc Rated 5.0 out of 5 stars
based on 990 customer reviews
Customers say: The reviews exhibit a positive sentiment overall, with a slight inclination towards the positive. The reviewers frequently mention the quality of the service, the professionalism of the technicians, and the efficiency of the work. Positive reviews often highlight the promptness, thoroughness, and expertise of the technicians, with specific praise for their communication skills and helpfulness. Customers also appreciate the attention to detail, the thoroughness of the inspections, and the helpful maintenance tips provided. The technicians are described as friendly, knowledgeable, and efficient, with a focus on customer satisfaction. Negative reviews are relatively few in number and primarily focus on minor issues or scheduling conflicts. The overall sentiment is positive, with customers expressing satisfaction with the service provided by Garner HVAC.
Google Rating
4.9
Based on 522 reviews
Garner Heating & Air Conditioning Inc
4.9
Adam R
22:38 25 Mar 25
Matt was great! Very professional and very clearly laid out any possible issues and fixes. Look forward to having him come by again.
Betty Delaney
16:22 25 Mar 25
Ethan was on time, was very polite. He told me what he needed and did the work so quietly that I hardly knew he was there!
Denise Vertrees
16:17 25 Mar 25
Garner Heating and Air are top notch! They have always been extremely responsive and easy to work with. Chey was the service technician that checked our HVAC to make sure it was running properly. He explained the damper system and answered all the questions we had.Thank you so much for your professionalism and excellent customer service. You just don't see that quality in many businesses these days.Denise Vertrees
Mary Lu Palmer
17:48 21 Mar 25
Great job. Courteous and professional. We would recommend the technician, Chey Simpson, anytime!
Elizabeth
19:19 20 Mar 25
We have used Garner heating and air conditioning since we built our home. They have always maintained the units beautifully. I trust them, always handling any emergency promptly, as well as explaining what is being done or what needs to be done!I would also give Matt F a huge thumbs up! 5 stars, at least!
Michael Colonnetta
21:19 19 Mar 25
Ethan was fantastic, thanks!!!
Lydia Aguero
13:27 13 Mar 25
Matt is a very friendly person, did what he needed to do. Everything is running fine. Thank you.
Martha McKee
14:40 12 Mar 25
Our technician was very thorough and good at communicating any issues.
Richard Schwarz
22:46 10 Mar 25
2 years ago Garner promptly responded to our need for AC repair in August (in Texas). The technician thoroughly troubleshot, found and fixed the problem. He explained everything he did and showed me as well. I signed up for a preventative maintenance plan with a visit every 6 months. It is 6 months later and the technician performed a thorough inspection, showed photos of what he did and the condition of the hardware. He spent an hour. Good to know proper maintenance is being done. Great company.It is now 2 years later and everyone who came out has been thorough, pleasant and informative. I highly recommend Garner Heating and Air Conditioning.
Steve Short
19:30 06 Mar 25
Matthieu kambumba
02:36 06 Mar 25
Made call on Sunday about my AC not cooling very well and had someone same day to fix it.
Heather Touchon
23:42 20 Feb 25
Always professional, courteous, on-time, helpful, and thorough. Highly recommend.
Chris Limmer
19:06 13 Feb 25
Elijah was great. Knowledgeable, professional and personal. I trust him.
Lacy Hewitt
21:49 01 Feb 25
Garner Hearing & AC has serviced existing units & installed a new one in the 20+ years in our home. They have always had a fast response time, their techs are very reliable & thorough. We always sign up yearly for the biannual maintenance inspection which happens summer & winter. Very helpful in catching any issues before they happen! 5 stars, thank you Garner!
Sandi Berry
21:50 31 Jan 25
Marilyn Pierce
21:05 26 Jan 25
Have used Garner for a number of years and they've always been courteous, helpful, professional and qualified. Now with my husband gone, it's wonderful to have a company I know and trust.
esmer barrientes
19:23 26 Jan 25
Very professional 2025
MaryAnn Hollingworth
22:37 24 Jan 25
Great Service.
Scott Wilson
01:03 20 Jan 25
Eli did an outstanding job repairing my HVAC unit. Very kind and courteous.
sullw214
22:33 17 Jan 25
These guys did everything they said they would. They were on time, installed it professionally, and used a quality product.
A F Starling
16:19 16 Jan 25
He was friendly, on time, and knowledgeable. He also wascooperative when I requested he check for spiders in my attic as he checked my AC/heat unit. Overall, Elijah performed an excellent job. I will recommend him.
Eugene Mitchell
22:57 15 Jan 25
Service is great and people are friendly and know their business.
ruben sendejo
21:07 11 Jan 25
Matt called before arrival which we truly appreciate. Once in the house he was busy with the service on my unit. Great job and provided answers to all my questions.
Patty Whelan
22:52 10 Jan 25
jackie smith
22:29 10 Jan 25
Matt was wonderful and came out to the house within 30 minutes...He explains everything to me....very nice man, very knowledgeable and always welcome here...I give him 5 stars cuz there isn't and higher ones!
Alan Brollier
17:46 10 Jan 25
It’s all about the ServiceWe’re in year 31 living in this home and Garner has been providing service as far back as I can remember on a unit installed by others, until that unit finally needed replacing at which time Garner installed our current unit more than ten years ago. Max Bethke was our service tech back then and he was special. We were excited about his promotion, but sad to lose him as a tech. Matt Fleischauer, our new tech, has filled some seriously big shoes and we hope that he’ll be with us for a long time to come. Very knowledgeable, professional, pleasant and patient. When our unit was installed, we had very poor internet and it was futile to connect the thermostat to an app and our phones then. As part of our service check up, we asked that Garner send someone who could assist us completing this connection now that we have better internet and Matt came through which required contacting Carrier and making sure we were fully functional before leaving. We feel fortunate to have another tech that is as personable and helpful as Max.
Judy Lyons
21:57 30 Dec 24
Outstanding work, good work ethic, on time, on task- the best!!
Jennifer Ruff
23:32 16 Dec 24
Ethan & crew did a fabulous job installing a complete system in our home. They explained everything they needed to do before & after so no major surprises. That was very appreciated! They were price competitive with the other company I had quote the work, but seemed more knowledgeable, more professional, & had a better warranty so it was a good choice to go with Garner!
Rex Cole
22:42 16 Dec 24
Eli found 5 small leaks in our heating system on a routine check up.
Gary Anderson
16:41 12 Dec 24
Very professional and explained what he had done to check the heating system
Lori Baran
21:47 11 Dec 24
Ethan came and installed duct work in our attic. He was so friendly, knowledgeable, professional and explained every inch of detail of everything he was going to do! So glad we found this company!
William McRae
22:26 10 Dec 24
Thorough in checking system, and replaced fan motor that was starting to leak grease
Jerry Del Cueto
19:40 09 Dec 24
Matt is very much Customer service oriented & answered several questions. A very friendly person who cares for his customers. I highly recommend him.
Mark Andersen
21:59 04 Dec 24
Elijah was great he did the testing and informed me on the status. Very professional and also gave me tips on the care of the unit. He has serviced us in the past and hope he comes next service call.
Brian P.
02:00 04 Dec 24
Garner HVAC Did a first rate install of a new system, including all ductwork, 18 months ago. The system has been working beautifully, the house is always comfortable now, and our utility bills have dropped noticeably. Chey Simpson, The Garner technician who services the system twice each year, Is thorough in the work he does and patient in explaining both what he’s doing and what we need to be doing to keep the system in top working order. I’ve worked with many different HVAC companies over the years, and this company, by far, does the most thorough and professional work.
Eduardo Mena
20:04 02 Dec 24
This is the second time we use Garner. The first one to replace or main AC in 2023 and the second time to install a split unit in our garage. Both times they did excellent work and Angel served us both times. Everybody who helped us from Garner did excellent.
Carolyn Osborn
12:11 26 Nov 24
James PG
22:47 20 Nov 24
Chey did a great job. He was friendly and professional
Eileen Pack
17:23 19 Nov 24
Omar arrived on time, was very professional, showing us pictures of the maintenance he provided.
Powell Pendergraft
22:31 11 Nov 24
Always reliable, friendly, respectful, folks of integrity.
Randy Galbreath
00:27 07 Nov 24
Gary Jones
19:19 06 Nov 24
Ethan, is an expert HVAC installer. Very personable and professional. He was a great part of our home install.
Robert Eveslage
18:52 01 Nov 24
I love the professionalism and courtesy I receive when a team member is at my home. You guys always do a terrific job and for that I very much appreciate you all in the company.
Charolet G
18:38 01 Nov 24
Matt provided excellent service. Always professional and courteous.
Michael Fehmer
18:09 01 Nov 24
Trustworthy and reliable service, outstanding service!
Art Livermore
20:57 31 Oct 24
Matt was on/time, efficient, professional and explained his work in detail. We have been using Garner for many years and will continue to use their services. Good people…great service.
Lynn Sundholm
12:18 17 Oct 24
My family (mother, daughter, and myself) have used Garner Heating and Air Conditioning for years. Omar and his fellow technicians are very knowledgeable, professional, thorough and friendly.
Kathy Vermillion
19:43 11 Oct 24
Very personable, thorough and informative.
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