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Local Reviews
Garner Heating & Air Conditioning Inc Rated 5.0 out of 5 stars
based on 928 customer reviews
Customers say: The reviews exhibit a positive sentiment overall, with many customers expressing satisfaction with the services provided. The technicians are often described as friendly, knowledgeable, and professional, with some customers highlighting their punctuality and thoroughness. There are also mentions of excellent customer service, with technicians taking the time to explain the work done and answer any questions. Additionally, customers appreciate the cleanliness and quietness maintained during the service, as well as the respect shown for their property. The recurring themes include professionalism, expertise, courtesy, and efficiency. Overall, the reviews suggest that customers have had positive experiences with Garner Heating and Air Conditioning and would recommend their services.
Google Rating
4.9
Based on 514 reviews
Garner Heating & Air Conditioning Inc
4.9
Jennifer Ruff
23:32 16 Dec 24
Ethan & crew did a fabulous job installing a complete system in our home. They explained everything they needed to do before & after so no major surprises. That was very appreciated! They were price competitive with the other company I had quote the work, but seemed more knowledgeable, more professional, & had a better warranty so it was a good choice to go with Garner!
Rex Cole
22:42 16 Dec 24
Eli found 5 small leaks in our heating system on a routine check up.
Gary Anderson
16:41 12 Dec 24
Very professional and explained what he had done to check the heating system
Lori Baran
21:47 11 Dec 24
Ethan came and installed duct work in our attic. He was so friendly, knowledgeable, professional and explained every inch of detail of everything he was going to do! So glad we found this company!
William McRae
22:26 10 Dec 24
Thorough in checking system, and replaced fan motor that was starting to leak grease
Jerry Del Cueto
19:40 09 Dec 24
Matt is very much Customer service oriented & answered several questions. A very friendly person who cares for his customers. I highly recommend him.
Mark Andersen
21:59 04 Dec 24
Elijah was great he did the testing and informed me on the status. Very professional and also gave me tips on the care of the unit. He has serviced us in the past and hope he comes next service call.
Brian P.
02:00 04 Dec 24
Garner HVAC Did a first rate install of a new system, including all ductwork, 18 months ago. The system has been working beautifully, the house is always comfortable now, and our utility bills have dropped noticeably. Chey Simpson, The Garner technician who services the system twice each year, Is thorough in the work he does and patient in explaining both what he’s doing and what we need to be doing to keep the system in top working order. I’ve worked with many different HVAC companies over the years, and this company, by far, does the most thorough and professional work.
Eduardo Mena
20:04 02 Dec 24
This is the second time we use Garner. The first one to replace or main AC in 2023 and the second time to install a split unit in our garage. Both times they did excellent work and Angel served us both times. Everybody who helped us from Garner did excellent.
Carolyn Osborn
12:11 26 Nov 24
James PG
22:47 20 Nov 24
Chey did a great job. He was friendly and professional
Eileen Pack
17:23 19 Nov 24
Omar arrived on time, was very professional, showing us pictures of the maintenance he provided.
Powell Pendergraft
22:31 11 Nov 24
Always reliable, friendly, respectful, folks of integrity.
Randy Galbreath
00:27 07 Nov 24
Gary Jones
19:19 06 Nov 24
Ethan, is an expert HVAC installer. Very personable and professional. He was a great part of our home install.
Robert Eveslage
18:52 01 Nov 24
I love the professionalism and courtesy I receive when a team member is at my home. You guys always do a terrific job and for that I very much appreciate you all in the company.
Charolet G
18:38 01 Nov 24
Matt provided excellent service. Always professional and courteous.
Michael Fehmer
18:09 01 Nov 24
Trustworthy and reliable service, outstanding service!
Art Livermore
20:57 31 Oct 24
Matt was on/time, efficient, professional and explained his work in detail. We have been using Garner for many years and will continue to use their services. Good people…great service.
Steve Short
21:20 19 Oct 24
Lynn Sundholm
12:18 17 Oct 24
My family (mother, daughter, and myself) have used Garner Heating and Air Conditioning for years. Omar and his fellow technicians are very knowledgeable, professional, thorough and friendly.
Kathy Vermillion
19:43 11 Oct 24
Very personable, thorough and informative.
Pat Stanford
21:13 10 Oct 24
Very professional and explained everything about the system and what he was doing.
Dee Niedzielski
20:59 10 Oct 24
Robert
19:59 10 Oct 24
Garner Heating and Air responded to our problem in a very timely manner. Matt came out, diagnosed our AC issue and fixed it all in a very timely and professional manner. Matt also provided some very helpful advice regarding maintaining our system that was much appreciated. We will not hesitate to call on Garner again for our AC and Heating needs.
Michael Mann
17:46 08 Oct 24
Gamer quickly dispatched Matt their technician within 2 hours. Matt quickly diagnosed and fixed my cooling problem and signed me up for a much needed service program. Great customer and technician service. Happy family!!!!
Lydia Aguero
15:45 08 Oct 24
Omar Hernandez was polite and professional in doing his job.
Laurie Dhonau
15:01 06 Oct 24
Friendly service, listened to and answered all of our questions and concerns
Tom Barry
22:48 02 Oct 24
Nancy Guthery
16:36 27 Sep 24
Jason D., a service tech at Garner AC was prompt(7am), experienced, prepared, and very polite. The office staff was helpful and always polite. I recommend Garner AC.
christine constable
16:12 27 Sep 24
Elija was very polite,honest, knowledgeable and took care of all of our AC nee I would recommend this company for all your AC and heating needs.
Julia Ashleigh
20:07 26 Sep 24
Did you ever experience Devine intervention and know it? Well, I did and it kind blew my mind. On Saturday, 9/21, my A/C went out that morning, and I had written down the name of an A/C repairman that I got from Nextdoor. Now I had that piece of paper several days before, and I started looking for it but it was nowhere to be found. I mean I looked everywhere, but it was gone. So I checked Nextdoor again and saw that Garner had a lot of good reviews, so I called them. And they said they could be out here Sunday between 1:00 and 4:00. So I said okay, dreading the 24 hours without A/C. Not 10 minutes later they called me back and said they’d had a cancellation and could send Omar right away. What a nice guy he turned out to be! Omar installed a new capacitor (which another repairman told me I needed a year and 5months ago), cleaned the inside of the unit, and was done before the inside of my house got very hot. I cannot say enough good about Omar and his expertise. And I won’t have to go looking for Garner’s number because it’ll be in my phone book. And about that Devine intervention? That night I found the piece of paper with the other man’s phone number under my bed! Plainly I was supposed to call Garner, AND the cancellation? Who cancels an appointment with an A/C repairman when the temperature is in the high 90’s? Two miracles in one day and Omar to boot! I won the jackpot.
Richard Knouse
21:17 25 Sep 24
Chey Simpson showed up about an hour after the workday started. That's very quick since the trouble was reported via the website after hours, the evening before. During the repair process, Chey permitted me to monitor over his shoulder. Chey was friendly, forthcoming, considerate and professional. He explained each step he was taking and the reasons for taking it. He enlightened me about future problems that may be expected and how to possibly avoid them. We have used Garner AC since we bought our home over 30 years ago and with employees like Chey, will continue to do so.
Brittany Lewis
17:56 23 Sep 24
Ethan and Jacob did a great job at cleaning our ducts and our AC unit. Our home already feels better. Should have done it sooner! Thank you
Anna Scott
22:13 19 Sep 24
Michael Colonnetta
17:05 16 Sep 24
Ethan was fantastic, thanks!!!
jackie smith
22:14 06 Sep 24
Matt was wonderful and came out to the house within 30 minutes...He explains everything to me....very nice man, very knowledgeable and always welcome here...I give him 5 stars cuz there isn't and higher ones!
Heather Touchon
21:07 06 Sep 24
Always professional, courteous, on-time, helpful, and thorough. Highly recommend.
Barbara TREVINO
02:13 01 Sep 24
I really feel you’d do yourself a big disservice if you don’t check out Garner Heating & Air FIRST … if you’re experiencing problems with your heating or AC. Immediately after we met MATT .. we knew we made the RIGHT choice. He was extremely knowledgeable.. very informative… offered several options to solve the problem. NO PRESSURE!! He didn’t rush as most do to get to the next job. MATT deserves a well deserved commendation for EXCELLENT customer service!!
Kat Ziser
21:17 30 Aug 24
Chris Bays
20:06 30 Aug 24
Melissa Etheredge
18:40 30 Aug 24
Elijah was here for the appt promptly. He explained everything he was doing. Explained some things we could do to help our system run more efficiently. We were very pleased with our service.
Guerra Adrian
02:04 21 Aug 24
Jessica Aponte
19:37 20 Aug 24
I was very satisfied with my experience with them. Max broke it all down for me and answered all of my questions with precision and knowledge. Although the pricing was steep, we were able to set up financing to pay over time. They made an appointment very quickly once we made final decisions & arrangements. Ethan and his crew worked diligently to get everything swapped out & my house is now MUCH cooler with their system.
Arnold Sivek
17:44 20 Aug 24
They were very polite. They explained the whole procedure step by step.
Blair Hoffer
19:35 13 Aug 24
Jessica Gindlesperger
00:09 09 Aug 24
Richard ________
17:10 04 Aug 24
The entire team that took care of us from start to finish was amazing. They took the time to explain everything and give us all the options when it came to replacing the entire home AC unit. The installation went smoothly. The insulation team was unbelievably respectable. I would absolutely recommend them to anybody who needs AC repair for their home
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Kyle . Buda . San Marcos . Wimberley . Driftwood . Martindale . Manchaca . Lockhart . New Braunfels
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