They were very polite. They explained the whole procedure step by step.
18:33 21 Mar 23
Omar showed up on time, completed his work in a very professional manner, explained every step of work he was completing and came back with a final report.
20:42 14 Mar 23
On March 13, a very pleasant Brendan Baker gave our HVAC a thorough checkup and assured me that everything was working properly. On their recommendation, Garner Heating & Air Conditioning installed the heat pump about seven years ago. I have been extremely pleased with it as it performed well and lowered our electric bill by more than half even through the summer. I fully recommend this courteous, professional, and service oriented company.
22:26 09 Mar 23
We had Garner AC come out and check our Carrier AC unit before summer to make sure everything was working properly. We bought the maintenance contract for them to come out twice a year to check our unit. They were prompt in coming out and spent about 2 hours going over everything. They discovered the compressor fan motor was bad and had to be replaced. In addition, they replaced the condenser torque booster because it was over 4 years old and was about to go out.We had not needed to use our AC until about a week later and the AC would not turn on. We called them back and they were out within the hour and spent another two hours going over everything again and also programmed our thermostat for us. They found a short and replaced the contacts and it is cooling wonderfully. They did not charge us anything for their time or the part since they had just been out. I would definitely recommend them for service on your AC.
09:20 09 Mar 23
19:51 06 Mar 23
This company has been wonderful from the Sales rep straight through the installation with Ethan, Angel and the crew. they have been informative, professional, courteous and prompt. We had a few other companies come out before we landed with Garner and I'm so glad we waited until we found them! 10/10 would recommend.
01:20 02 Mar 23
Great job you all!
16:54 24 Feb 23
19:54 23 Feb 23
20:53 22 Feb 23
Thorough in checking system, and replaced fan motor that was starting to leak grease
06:42 15 Feb 23
We were extremely pleased with the service Matt provided us. During the ice storm ,we lost both heaters and Matt quickly diagnosed the problem and got one going. The other unit required a new part which he ordered and followed up in a timely manner. Both units were restored to working order. We will definitely use Garner Heating& Air for any future maintenance.
19:55 10 Feb 23
Great Folks to do business with. Excellant Service and the tech wears a special sock over his boots to protect the carpet and floors. Job well done. Thanks Been doing business with these folks for many years and will continue . Their mtg program for spring and fall is worth every penny we pay. Thanks for a great job.
21:48 07 Feb 23
Excellent service. Top quality team. We've been using Garner for years and we will continue to use them for our Heating and Air Conditioning Service, Repair and Installations in the future
19:13 28 Jan 23
The technician (Elliah) arrived on-time; called ahead to say he was on his way; was professional, friendly and courteous. He and his associate (Baker) performed a through maintenance checkup. Great service!
22:46 23 Jan 23
19:36 18 Jan 23
Quick to diagnose the problem. Quoted the best service for what I need now, not a new A/C system.
22:01 17 Jan 23
Always reliable, friendly, respectful, folks of integrity.
19:21 12 Jan 23
We had a two cycle system with dehumidifier installed and are very pleased. Dehumidification means we don't have to set thermostat as low for comfort. The system is quiet. As someone who taught mechanical engineering for 25 years, I can attest to Garner's professionalism and excellent work.
16:47 21 Dec 22
Very friendly, great communication, super responsive, a fair price.
20:52 20 Dec 22
Very thorough work done by Matt and his apprentice. Good to know my HVAC is in good working order.
20:42 19 Dec 22
We have used Garner Heating and Air for 16 years!! We are always happy when Matt Fleischauer comes to Service our Air Conditioner or Furnace. He is always polite, conscientious, proficient in his work and service oriented!! We will ask for Matt every time we can!!
21:45 14 Dec 22
Starting with the sales team (Max). Max is very knowledgeable of their products, good communications and is easy to work with. The office staff keep me informed of scheduling. Ethan and his crew of three replaced two A/C units in my home. Both Ethan and his crew are very professional all around and did not hesitate to answer my questions during the installation, and I had many questions, etc. You could tell that the team of four have worked together and everyone knew what to do and when. So, the question is; would I recommend Garner Heating & Air...YES, without hesitation.
19:47 02 Dec 22
Ethan as always was efficient, timely and explained all services performed. Great service.
03:29 22 Nov 22
Technician was very friendly and explained everything to me.
22:56 21 Nov 22
22:05 15 Nov 22
Eli Dover visited our home and did a very thorough systems check and maintenance to our HVAC system. He is knowledgeable and professional in his approach. Stayed as long as it took to get the job done correctly. A breath of fresh air from a customer service perspective.
22:49 11 Nov 22
Our AC recently stopped cooling, and we contacted Garner to schedule service. They were able to send a technician the same day. That technician, Elijah Dover, was punctual, assessed the situation quickly, and got our AC up and running in a very short time. He was also able to conduct our annual system maintenance inspection, which had not yet been formally schedule. Elijah was knowledgeable, thorough, and efficient. Well done.
01:30 10 Nov 22
Garner Heating and Air are top notch! They have always been extremely responsive and easy to work with. Elijah was the service technician that checked our HVAC to make sure it was running properly. He explained the damper system and answered all the questions we had.Thank you so much for your professionalism and excellent customer service. You just don't see that quality in many businesses these days.Denise Vertrees
17:45 03 Nov 22
20:01 01 Nov 22
13:28 01 Nov 22
Ethan did a great job installing the LED Reme Halo on our unit. He was courteous and went right to work. We would definetly use Garner Heating and A/C again.
17:35 31 Oct 22
We had Max back to our residence recently for our lightning issues that were still giving us issues.He has been very professional and informative regarding all of the issues that we have encountered.I would recommend them to all in need.Thank you again.
14:59 31 Oct 22
I have nothing but accolades for Garner HVAC. Their service personnel are very knowledgeable, professional and service oriented. Options were presented without pressure. I felt valued as a customer and did NOT feel like they were doing a “rushed job”. I have and will continue to recommend this company.
14:32 31 Oct 22
Wonder company. Very promote and business like. Fix my problem and also service my system.
14:28 31 Oct 22
Have been using their maintenance program for several years. Always prompt and send out professional people. I am always pleased with what they do and any suggestions they may make. He actually offered to change my filter which no one has ever done before. He was extra attentive and very nice.
18:37 28 Oct 22
I contacted Garner A/C after I used a different company to try and located a leak I had in my new Mini Split system. I was charged several hundred dollars and the problem was never fixed correctly. On top of my frustration the installer with the other company was less than professional and not interested in solving the issue. Elijah with Garner A/C was a true professional with a level of knowledge unmatched and truly dedicated to fixing the problem. His attitude and personality was respectful and pleasant to work with. Everything he did was clearly explained in detail, which made it easy for me to make the decision to use them. The leak in the system was found within 20 mins and a comprehensive plan was initiated to resolve the leak once in for all. I truly value the service and commitment exhibited by Elijah with Garner A/C company. As a result of this positive experience I will be using Garner A/C company for all my heating and cooling needs. Thanks again! RL
22:50 26 Oct 22
Very professional and took care of all of my concerns.
16:57 26 Oct 22
Very pleased with Garner Heating &A/C. Answered all my questions, explained all services (offered, needed, and performed). They even took pictures to show me the exactly condition of the equipment in my attic and then again to show me what work was completed. I will be signing service contract for bi-yearly inspections/service. Much thanks to the staff and technicians!!
17:30 23 Oct 22
Excellent service and tech was very efficient and friendly. Kudos to Garner on their tech training and providing wonderful customer service throughout the organization.
19:53 17 Oct 22
Max is great. Always professional, knowledgeable and responsible for his work
15:43 14 Oct 22
20:19 13 Oct 22
Garner responded same day that me HVAC system failed. Since it was 17 years old, it was time to replace it in lieu of repairing it. A new system was installed within 3 days. The ductwork was replaced the following week. They were very professional and knowledgeable. Thank you.
Alberto De La Garza
16:02 11 Oct 22
Very professional and knowledgeable of their business, and with this Texas heat you want the very best to take care of your cooling/heating system. Thank you guys!
19:54 06 Oct 22
Eli was on time, polite and explained all he did. He gave a recommendation regarding my air ducts and was very knowledgeable. Every technician I have dealt with from Garner have been very professional and friendly.
18:26 25 Sep 22
They gave a very competitive quote but on better quality equipment and and thermostat. I received and increased labor and equipment warranty. Even the thermostat was increase to 5 years as they installed it. Did two units upstairs and down stairs complete remove and new installation. Great people that came to the house for estimate and the installation. They are not a chain and are locally owned. Would highly recommend them for any repair or new installation.
00:03 22 Sep 22
20:47 12 Sep 22
Matt was excellent. He even told me to replace my filter monthly during summer. If I had been informed initially, my baseboards and floors would not be ruined.