Customers say: The reviews exhibit a positive sentiment towards Garner Heating and Air Conditioning, with many customers expressing satisfaction with the company's services. The positive reviews highlight the professionalism, courtesy, and efficiency of the technicians, as well as their expertise in addressing various HVAC issues. Customers appreciate the prompt response to their needs, the thoroughness of the inspections, and the informative and friendly service provided. The recurring themes in the positive reviews include professionalism, courtesy, efficiency, expertise, prompt response, thoroughness, and informative service. However, there are also a few negative reviews, which primarily focus on issues related to pricing and communication. Customers express dissatisfaction with the high cost of repairs or replacements and the lack of clear communication regarding pricing and financing options. The negative reviews mention concerns about feeling pressured into making decisions and not receiving sufficient information to make informed choices. The recurring themes in the negative reviews include pricing and communication issues. Overall, the sentiment of the reviews is positive, with more customers expressing satisfaction than dissatisfaction. The recurring themes in the positive reviews indicate that Garner Heating and Air Conditioning provides reliable and high-quality HVAC services, while the negative reviews highlight areas where the company can improve, particularly in terms of pricing and communication.
